Rentmait – Privacy Policy

Last Updated: June 2, 2025

At Rentmait, we are committed to protecting your personal data and being transparent about how we collect, use, and store your information. This policy outlines our practices in accordance with the UK GDPR and Data Protection Act 2018.

1. Who We Are

Rentmait is a UK-based service that helps renters understand their tenancy rights. You can contact us at wearerentmait@gmail.com.

2. What Data We Collect

We collect and process the following data when you use Rentmait:

  • Contract Uploads: PDF or DOCX files containing rental agreement information.
  • Chat Logs: User queries and chatbot responses.
  • Technical Data: Browser, IP address, device type.
  • Usage Analytics: Via Google Analytics (non-identifiable usage data).

We do not knowingly collect special category data unless you voluntarily submit it.

3. How We Use Your Data

We use your data to:

  • Provide AI-driven responses tailored to your tenancy agreement.
  • Improve chatbot performance and user experience.
  • Monitor service usage and detect abuse.
  • Ensure legal compliance and respond to user requests.

4. Legal Basis for Processing

We rely on the following lawful bases:

  • Consent – for chatbot interaction and file uploads.
  • Legitimate Interests – to improve the service and ensure platform integrity.

5. Data Storage & Security

Your data is securely stored using Supabase and protected with encryption. Only authorised personnel can access user-uploaded files or chat data. We retain user data for as long as necessary to provide our service and improve it unless you request deletion.

6. Third-Party Services

We use trusted providers such as:

  • Supabase (data hosting)
  • OpenAI (chat responses)
  • Google Analytics (website usage analysis)

Data may be processed outside the UK. Where this occurs, we ensure appropriate safeguards under UK GDPR (e.g., SCCs or adequacy decisions).

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing or request restriction
  • Data portability (in applicable cases)
  • Withdraw consent at any time

To exercise these rights, email us at wearerentmait@gmail.com.

8. Cookies

We use cookies to improve your experience and analyse usage. For more detail, see our Cookie Policy or manage your preferences when visiting our site.

9. Data Deletion

If you would like your uploaded contracts or chat data to be deleted, email wearerentmait@gmail.com. We will respond within 30 days in line with GDPR.

10. Changes to This Policy

We may update this Privacy Policy. Major changes will be communicated via our site. Please check this page periodically.

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